Storage North Ockendon Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage North Ockendon provides storage and related services, which may include removal, collection, delivery and handling of goods. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
Services means any storage, handling, packing, loading, unloading, removal, transportation, collection or delivery services supplied by us to the Customer, whether individually or in combination.
Goods means the items which are the subject of the Services.
Storage Facility means any premises used by us for storage of Goods.
Contract means the agreement between the Customer and Storage North Ockendon for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide secure storage services and may offer associated removal and transport services within our operating area. Details of the specific Services to be provided, including dates, times, estimated duration, and storage requirements, will be agreed at the time of booking and set out in our booking confirmation.
3. Booking Process
3.1 A booking may be made by the Customer by telephone, online enquiry form or in person, subject to our availability and acceptance.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
a. Full name and contact details of the Customer.
b. Collection and delivery addresses, where applicable.
c. Description and approximate volume or quantity of Goods.
d. Any special handling requirements or access restrictions at the property.
e. Requested dates and times for Services.
3.3 We reserve the right to decline any booking request at our discretion, including where we reasonably believe that the Goods may include prohibited items or present a health or safety risk.
3.4 A Contract is formed only when we confirm acceptance of the booking. This may be done verbally or in writing, including via a booking confirmation document or message.
4. Estimates and Quotes
4.1 Any estimate or quote provided before we receive full details of the Goods and access arrangements is an indication only and may be revised.
4.2 We may need to amend the price if:
a. The information provided by the Customer is incomplete or inaccurate.
b. Additional Services are requested or required.
c. Access to the property is significantly more difficult than anticipated.
d. The volume or weight of Goods exceeds the amount originally stated.
4.3 Where a price revision is required, we will notify the Customer as soon as reasonably practicable. If the Customer does not accept the revised price, we may cancel the Contract, and any cancellation charges set out in these Terms and Conditions may apply.
5. Payments and Charges
5.1 The Customer shall pay the charges for the Services as agreed at the time of booking and as confirmed by us. Unless otherwise agreed, prices are stated exclusive of any applicable taxes or statutory charges.
5.2 We may request a deposit or full payment in advance, particularly for removal and initial storage services. The required amount will be notified to the Customer at the time of booking.
5.3 Storage charges are usually payable in advance on a recurring basis, such as weekly or monthly. The applicable billing period and due dates will be communicated to the Customer.
5.4 If payment is not received by the due date, we may:
a. Charge interest on the overdue amount at a reasonable rate from the due date until payment is received.
b. Suspend or withhold Services, including denying access to stored Goods, until payment is made in full.
c. Exercise a lien over the Goods, meaning we may retain possession of the Goods until all outstanding sums are paid.
5.5 If any sums remain unpaid after reasonable notice, we may, subject to applicable law and following a further notice period, sell or otherwise dispose of some or all of the Goods to recover the outstanding charges and reasonable costs incurred. Any remaining balance, after deduction of our costs and charges, will be held for the Customer.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a. Ensuring that Goods are properly packed and prepared for storage or removal, unless packing services are expressly included in the Contract.
b. Ensuring that all Goods are lawful, safe, and compliant with these Terms and Conditions.
d. Ensuring appropriate arrangements for access, parking, and any necessary permissions at the collection and delivery locations.
e. Obtaining any consents or permissions required from landlords, building managers, or other relevant third parties.
6.2 The Customer must not store or request us to handle any goods that are prohibited, including but not limited to:
a. Hazardous or combustible materials, such as gas bottles, fuels, paints, chemicals, or explosives.
b. Perishable goods or foodstuffs that may attract vermin or cause contamination.
c. Illegal goods, stolen items, or items in unlawful possession.
d. Live animals or plants.
e. Waste materials or items intended for disposal, except where expressly agreed as part of a lawful waste removal service.
7. Booking Changes and Cancellations
7.1 The Customer may request to change the date or time of a booking, subject to our availability. We will use reasonable efforts to accommodate such requests but cannot guarantee that changes can be made.
7.2 If the Customer wishes to cancel a booking, the following cancellation terms may apply, unless otherwise agreed in writing:
a. Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit paid may be refundable or credited.
b. Cancellation between 7 days and 48 hours before the scheduled service date: we may retain part or all of any deposit paid, or charge a reasonable cancellation fee to cover administrative and scheduling costs.
c. Cancellation less than 48 hours before the scheduled service date or on the day of service: we may charge up to the full agreed price for the Services, particularly where resources have been allocated and cannot be re-booked.
7.3 For ongoing storage services, the Customer may terminate by giving the notice period specified in their storage agreement. Storage charges remain payable up to the end of the notice period, and all Goods must be removed by the termination date unless otherwise agreed.
8. Access to the Storage Facility
8.1 Access arrangements to the Storage Facility, including permitted times and procedures, will be notified to the Customer at the start of the storage period.
8.2 We may temporarily restrict access for maintenance, security, or operational reasons. We will aim to provide reasonable notice of any planned restrictions.
8.3 We may refuse access to the Storage Facility or to the Goods if the Customer is in breach of these Terms and Conditions or if we reasonably believe that access would present a health, safety, or security risk.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is subject to the limitations set out in this section.
9.2 The Customer is encouraged to arrange appropriate insurance cover for the Goods during transit and storage. Unless specifically agreed in writing, our charges do not include insurance for the Goods.
9.3 We shall not be liable for:
a. Loss or damage arising from inherent defects, natural deterioration, or fragility of the Goods.
b. Loss or damage resulting from inadequate or improper packing by the Customer where we have not provided the packing service.
c. Loss of profits, loss of business, or any indirect or consequential loss.
9.4 Our total liability for loss of or damage to Goods arising from our negligence or breach of Contract shall, to the maximum extent permitted by law, be limited to a reasonable amount, taking into account the value of the Goods and the charges paid for the Services. If the Customer has expressly declared a value for the Goods and we have accepted that value in writing, our liability may be limited to that amount.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
10. Waste Regulations and Disposal
10.1 We operate in accordance with applicable waste management and environmental regulations. We will not knowingly transport or store waste materials in breach of these regulations.
10.2 The Customer must not use our storage or removal services to dispose of waste unlawfully. Any items to be disposed of must be identified in advance so that appropriate lawful disposal arrangements can be made, which may incur additional charges.
10.3 We reserve the right to refuse to carry, store, or dispose of items that appear to be waste or that we reasonably suspect may breach waste regulations or environmental laws.
10.4 If prohibited or unlawful waste is discovered among the Goods, we may take steps to isolate, remove, or dispose of such items in compliance with the law. The Customer shall be responsible for all reasonable costs, charges, fines, or penalties arising in connection with such items, except where caused by our own negligence or breach of duty.
11. Customer Default and Termination
11.1 We may terminate the Contract or suspend the Services immediately if:
a. The Customer fails to pay any sum when due and does not remedy this within a reasonable period after being notified.
b. The Customer commits a serious breach of these Terms and Conditions, including storing prohibited items or engaging in unlawful activity.
c. We are unable to perform the Services due to circumstances beyond our reasonable control for an extended period.
11.2 On termination, all sums owed by the Customer shall become immediately due and payable. The Customer must remove all Goods from the Storage Facility within the time period notified by us, subject to any lien we may exercise for unpaid sums.
12. Events Beyond Our Control
12.1 We shall not be liable for any failure or delay in performing our obligations under the Contract where such failure or delay is caused by events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, strikes, lockouts, traffic incidents, accidents, fires, floods, acts of terrorism, or disruptions to power or transport networks.
12.2 Where an event beyond our control occurs, we will notify the Customer as soon as reasonably practicable and take reasonable steps to minimise the impact on the Services.
13. Complaints and Claims
13.1 If the Customer has any concerns about the Services, they should raise these with us promptly so that we have an opportunity to resolve them.
13.2 Any claim for loss of or damage to Goods must be notified to us in writing as soon as reasonably practicable, and in any event within a reasonable period after the Customer becomes aware of the loss or damage.
13.3 The Customer must give us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any repair, disposal, or further handling of the Goods.
14. Personal Data and Privacy
14.1 We will collect and use personal data relating to the Customer for the purposes of arranging and providing the Services, managing the Contract, and meeting legal or regulatory obligations.
14.2 We will handle personal data in a responsible manner and in accordance with applicable data protection laws.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new Contracts formed after the date on which the updated terms are made available.
15.2 For ongoing storage contracts, we will provide reasonable notice of significant changes. If the Customer does not accept the updated terms, they may terminate the storage contract in accordance with the applicable notice provisions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Customer and Storage North Ockendon shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Contract is between Storage North Ockendon and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, correspondence, or understandings.
