Northockendon Storage Service Terms and Conditions

These Terms and Conditions apply to all storage services provided by Northockendon Storage. By making a booking, paying a deposit or fee, or placing goods into storage, the customer agrees to be bound by these terms. Please read them carefully before entering into a storage agreement. Throughout these terms, references to the Company, we, us and our mean Northockendon Storage, and references to you or the customer mean the person, business, or organisation using the storage facility.

1. Scope of service. We provide self-storage and related storage services for lawful goods only. The service is designed to allow customers to store items in a secure unit or designated space for an agreed period. The agreement covers the use of the storage space, reasonable access in line with our operating rules, and any additional services expressly set out in writing. It does not include insurance unless we clearly state otherwise. It also does not create a tenancy, and you do not acquire any right of occupation beyond the storage arrangement agreed with us.

2. Eligibility and authority. You must be at least 18 years old and legally capable of entering into a contract. If you are booking on behalf of a business, partnership, charity, or other organisation, you confirm that you have authority to bind that organisation to these terms. You must provide accurate and complete information during booking and keep it up to date. If any information you supply is false, incomplete, or misleading, we may refuse the booking, suspend access, or end the agreement immediately.

3. Booking process. A booking request may be made by telephone, online, email, or in person, subject to availability. The booking is only confirmed when we accept your request and, where required, receive the first payment or deposit. We may ask for identification, business documents, proof of address, or other verification before confirming the storage contract. We reserve the right to decline any booking at our discretion, especially where we believe the goods are unsuitable, prohibited, or likely to create a health, safety, or security risk.

4. Commencement of storage. Storage begins on the agreed start date, provided payment and verification requirements have been met. If you do not take up the unit on the start date, charges may still apply from that date unless otherwise agreed in writing. Access to the storage facility may be subject to site rules, security procedures, and appointment requirements. You are responsible for checking the unit at the start of the hire period and notifying us promptly of any issue with the space allocated.

5. Changes to the booking. If you wish to change the size of your unit, the storage period, the access arrangement, or any other part of the booking, this must be agreed by us in advance. We will try to accommodate reasonable changes, but availability cannot be guaranteed. Any approved change may affect the price, the deposit, the billing cycle, or the conditions of use. Changes are not effective until confirmed by us in writing or through an approved booking record.

6. Payments and charges. All fees are payable in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, late payment charges, lock replacement charges, cleaning fees, disposal costs, and any other sum reasonably incurred by us because of your breach of these terms. Prices may be stated inclusive or exclusive of VAT depending on the service description and applicable tax treatment. You are responsible for paying all amounts on time and in cleared funds.

7. Payment methods and failed payments. We may accept bank transfer, debit card, credit card, direct debit, or another approved method. If a payment fails, is reversed, or is not received when due, we may suspend your access until the outstanding balance is settled. We may also charge reasonable administrative costs for repeated failed payments. We are not responsible for any bank charges, exchange rate differences, or card provider charges incurred by you in making payment.

8. Non-payment and lien rights. If any amount remains unpaid, we may exercise our contractual rights to retain the goods until payment is made in full. Where permitted by law, we may restrict access to the storage unit, apply interest or late fees, and ultimately sell, dispose of, or otherwise deal with the goods to recover outstanding sums and costs. We will act reasonably and in accordance with applicable legal requirements before taking enforcement action, but you remain responsible for all debts owed under the storage contract.

9. Cancellations by the customer. If you wish to cancel before the storage start date, you must notify us in the manner required by the booking record or service instructions. Any deposit or advance fee may be refundable, partially refundable, or non-refundable depending on the type of booking and the cancellation timing. Unless we agree otherwise in writing, no refund will be given for time already used. If you remove goods before the end of a fixed term, you may still be liable for the minimum period or other agreed charges.

10. Cancellation by the Company. We may cancel or refuse to continue the service where we reasonably believe you have breached these terms, failed to provide required information, posed a safety risk, stored prohibited items, or not paid sums due. We may also end the agreement if the facility becomes unavailable because of repair, legal restriction, emergency, or another event beyond our reasonable control. Where cancellation is due to our operational reasons rather than your breach, we may provide a refund of unused prepaid storage charges on a fair and reasonable basis.

11. Customer property and packing. You are solely responsible for packing, wrapping, securing, and labelling your goods appropriately for storage. Items should be stored in a way that protects them from foreseeable damage, including crushing, leakage, mould, rust, infestation, and accidental movement. We do not inspect the contents of your unit, and we do not accept responsibility for the condition, value, or suitability of items placed into storage. It is your responsibility to ensure that goods are fit for the storage environment selected.

12. Liability and limitation. We will use reasonable care and skill in providing the storage service. However, except where the law states otherwise, we are not liable for loss or damage to goods caused by events outside our control, including fire, flood, theft, vermin, condensation, or damage arising from the nature or condition of the items stored. We are also not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

13. Customer responsibility and indemnity. You remain responsible for any loss, damage, injury, or expense caused by your breach of these terms, your negligence, or the actions of anyone you allow onto the premises. You agree to indemnify us against claims, costs, and liabilities arising from your use of the storage service, including claims relating to prohibited goods, waste, contamination, dangerous materials, or failure to follow site rules. This indemnity applies to the extent permitted by law and is intended to protect us against risks created by your use of the facility.

14. Insurance and risk. We strongly recommend that you arrange adequate insurance covering the full replacement value of your goods for the entire storage period. If you choose not to insure your property, you accept the full risk of storing it uninsured, subject always to any rights you may have under applicable law. Any value declared to us is for administrative purposes only unless we specifically agree in writing to insure the goods or to accept a higher liability limit.

15. Waste regulations and prohibited disposal. You must not store, abandon, or leave behind waste, rubbish, or items intended for disposal unless we have expressly agreed to handle them as part of a lawful service. All waste brought onto the premises must comply with applicable UK waste legislation, environmental rules, and duty of care requirements. You must not deposit hazardous waste, clinical waste, asbestos, oils, chemicals, batteries, or any controlled waste unless we have given written consent and the law allows it. If you leave waste behind, we may remove and dispose of it at your expense and may report unlawful disposal where required.

16. Prohibited items. The following items must not be stored unless we have given prior written consent and the law permits it: firearms, explosives, ammunition, gas cylinders, fireworks, flammable liquids, toxic substances, stolen goods, controlled drugs, living creatures, perishable goods, and any item that is illegal, dangerous, odorous, or likely to attract pests. You must also not store goods that may damage the unit, the premises, or other customers’ property. If prohibited items are discovered, we may immediately remove, isolate, or dispose of them and may notify the relevant authorities.

17. Access, security, and use of the premises. You must comply with all access rules, security procedures, and safety instructions. Any keys, codes, cards, or other access devices remain our property unless stated otherwise, and you must not share them with unauthorised persons. You are responsible for keeping your unit secured when not in use. We may operate CCTV, entry logs, alarms, and other security measures. For safety and operational reasons, we may enter a unit in an emergency or where we reasonably believe entry is necessary to protect persons, property, or the facility.

18. Termination and removal of goods. When the storage agreement ends, you must remove all goods, return any access devices, and leave the unit in a clean condition by the agreed end date. If goods remain after termination, we may charge ongoing storage, handling, and removal fees. If you fail to collect your property within a reasonable time after we ask you to do so, we may enforce our rights under the agreement and applicable law. Any items removed by us may be stored, sold, donated, or disposed of where permitted and after the required process has been followed.

19. Personal data and records. We will process personal data in connection with the storage service, including identification, billing, access control, and legal compliance. We will handle such information in accordance with applicable data protection law. We may keep records of bookings, payments, access activity, incidents, and communications for operational and legal purposes. By using the service, you acknowledge that certain records may be retained for a reasonable period even after the agreement ends.

20. Governing law and disputes. These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to any mandatory rights you may have under applicable consumer law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms are intended to provide a fair, lawful, and workable framework for the use of Northockendon Storage services.